Visiting the MAC / Accessing the MAC /
We want to ensure that our customers have a positive and enjoyable visit to the MAC. We would welcome feedback on any access issues you may want to chat to us about.
Access Charter
The MAC has developed an Access Charter which aims to help us do all possible to meet your needs when visiting us – whatever your needs may be. Please contact our Box Office on 028 9023 5053 to register for the Access Charter and to help us provide the best options for you when booking your tickets. It is also possible for deaf people or people with hearing loss to contact our Box Office team by text message on 07786894406 to register for the Access Charter or to book tickets.
We can help meet any support needs you may have so that you can fully enjoy your visit to the MAC. Our Box Office staff will be happy to help.
FAQs
Is there any help to find your way around the building?
Our Front of House team is fully trained in helping all our customers, whatever their needs may be. So please do come and talk to them during your visit to the MAC.
Look out for our helpful MAC Navigators too – they’ll be in the colourful MAC t-shirts. As the MAC is a new building with lots to see, they are on hand to help guide you around the building, answer questions and tell you about what’s happening in the MAC on the day of your visit.
All our galleries and theatres are fully accessible with lifts to all floors.
Is there accessible seating in the theatres?
Yes, there is a choice of wheelchair spaces and accessible seating in the MAC’s theatres.
Where is the accessible seating?
Downstairs at the MAC
We have 6 dedicated wheelchair spaces in Downstairs at the MAC – 2 on the balcony and 4 on the ground floor.
You can view wheelchair spaces by downloading the seating plan for Downstairs at the MAC
Upstairs at the MAC
Seating is unreserved in this theatre. We will work with you to meet whatever your needs may be – please chat to our staff when buying or collecting tickets if you have any support needs or register with our Access Charter.
What facilities are there for deaf people or people with hearing loss?
Captioned performances are scheduled throughout our programme and these shows are highlighted on the website. You can also contact our box office for more information by email on tickets@themaclive.com or by phone on 028 9023 5053.
It is also possible for deaf people or people with hearing loss to contact our Box Office team by text message on 07786894406 to book tickets.
Audio Loop
We have an audio loop at our box office in the foyer and in both theatres – Downstairs at the MAC and Upstairs at the MAC.
What facilities are there for people who are blind or partially sighted?
Audio Described performances are scheduled throughout the programme and these shows are highlighted on the website. You can also contact our box office for more information on 028 9023 5053.
Touch Tours
Touch tours are available on request, subject to suitability. If you would like to find out more about touch tours, please contact samantha@themaclive.com.
Is the events guide available on the website?
Yes, you can download the events guide in a PDF format and an audio format. An audio version of the events guide is available as an mp3.
Is there anything for families at the MAC?
The MAC is not a space where you have to be on your best behaviour. We want people of all ages to enjoy the MAC and get involved.
We have lots for families to do and activities for children in our Super Saturdays & Sundays at the MAC. We have a great kids menu at Canteen at the MAC too. Visit our Families section for full information on family visits.
Toilets
There are accessible toilets on 6 floors. There are baby changing facilities on the ground floor, off the main foyer beside the box office.
Disabled Parking
Disabled parking spaces are available at Saint Anne’s Square multi-storey car park, which is on Edward Street right beside the MAC. The car park is open 24 hours and has lift access.
There is on-street parking available on the streets surrounding the MAC. The Disabled Persons Badge Scheme provides on-street parking concessions for Badge Holders who travel either as drivers or passengers.
Who do I contact about access issues?
We have designed the building, website and other facilities with access and inclusion in mind and we welcome your feedback.
If you have any queries or comments about accessing the MAC building please contact – feedback@themaclive.com.
If you have any queries or comments about website accessibility, please contact marketing@themaclive.com.