Contract: Casual
Hourly rate: £12.82 per hour (includes 12.07% holiday pay)
Staff Benefits:
- Working for an award-winning organisation that values creativity
- 'Getting to know the MAC' tickets – your path to becoming an insider
- 35% staff discount in our CaféBar
- Membership of Inspire employee assistance programme
- Employer pension contributions
- Free Flu jab
MAC Casual Customer Service Assistants play more than just a supporting role in our Visitor Services Team. Working across live events, visual art, creative learning, venue hire and CaféBar, you’ll often be the first person our customers meet and therefore key in delivering the MAC experience. The role is ideal for people who love art, and people who love people.
What you’ll do at the MAC:
- CaféBar: Deliver exceptional customer experiences for all our café bar and hospitality customers including daily visitors; pre and post-show audiences and corporate clients.
- Live events usher: Usher shifts are primarily in the evening and at weekends, as that’s when our two theatres are at their busiest. From welcoming audiences into the theatre to making sure they are happy throughout the show, you’ll play a key part in delivering an enjoyable experience for all of our customers.
- Gallery invigilator: Get to see amazing art up close and personal, while you welcome visitors and tell them about the work. These shifts are usually Tue-Sun 10:45-17:15. You don’t need to be an expert on art, we offer gallery training for each new exhibition. As much as possible the training is provided by the artist themselves in conjunction with our Creative Director (Visual Arts) Hugh Mulholland.
Benefits for you
Perfect for your work/life balance as you have the flexibility and control to work only when you want to as there are no contracted hours.
You’ll also enjoy the latest contemporary art at the MAC and get to see behind the scenes, absorbing some of the creativity that is perhaps missing from your ‘day job’ or to complement your studies.
If that all sounds interesting, read on for how to apply.
Essential Criteria
- 5 GCSEs or equivalent grade C or above
- 1 year's experience of working within a customer-facing environment including directly dealing with members of the public. E.g., bars, restaurants, hotels, retail, cinema, theatres.
- Experience of working with a wide range of customers and members of the public.
- Experience of providing a smooth efficient service to a range of stakeholders both internal and external.
Desirable Criteria
- Experience of working in a high-quality hospitality environment/corporate event
- Sales experience including handling cash and proactively selling to customers
Thank you for your interest in this role. For further details please download the full job description and equal opportunities monitoring form below.
To Apply:
- Please send your CV and a two-page cover letter of no more than 500 words outlining your experience and suitability for the post. Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.
- A completed equal opportunity monitoring form
Please send your CV, equal opportunities form, and cover letter to [email protected] or post your application to the HR and Admin Officer, The MAC, 10 Exchange Street West, Belfast, BT1 2NJ.
We will shortlist applications on the last Tuesday of every month. The applicants who best fit the specifications outlined in the job description will be invited to do a paid trial shift (which will be assessed) instead of a formal interview, so please make sure you tell us everything relevant on your CV and covering letter.
We are an Equal Opportunities Employer.
We particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under-represented across the sector.
