Casual Customer Service Assistants

We’ve in the process of compiling the most recent round of applications for this role. The next round to review applications and interviews is scheduled for August 2022. Please submit your CV, cover letter and equal opportunities monitoring form (details below) now if you would like to be considered in that round.

Contract: Casual
Hourly rate: £9.50 per hour

Staff Benefits:

• Working for an award-winning organisation that values creativity
• ‘Getting to know the MAC’ tickets – your path to becoming an insider
• 35% staff discount in our café bar
• Membership of Inspire employee assistance programme
• Employer pension contributions
• Free flu jab
  
  

MAC Casual Customer Service Assistants play more than just a supporting role in our Visitor Services Team. Working across live events/shows, visual art, creative learning, venue hire and café bar, you’ll often be the first person our customers meet and therefore key in delivering the MAC experience. The role is ideal for people who love art, and people who love people.

What you'll do at the MAC:

• Live events/shows usher: Usher shifts are primarily in the evening and at weekends, as that’s when our two theatres are at their busiest. From welcoming audiences into the theatre, to making sure they are happy throughout the show, you’ll play a key part in delivering a great experience for all our customers.
• Gallery invigilator: Get to see amazing art up close and personal, while you welcome visitors and tell them about the work. These shifts are usually Wed-Sun 10:45-17:15. You don’t need to be an expert on art - we offer gallery training for each new exhibition. As much as possible the training is provided by the artist themselves in conjunction with our Senior Curator Hugh Mulholland.

Benefits for you

Perfect your work/life balance as you have the flexibility and control to work only when you want to as there are no contracted hours.

You’ll also enjoy the latest contemporary art at the MAC and get to see behind the scenes, absorbing some of the creativity that is perhaps missing from your ‘day job’ or to complement your studies or own artistic practice.

If that all sounds interesting, read on for how to apply.


Essential Criteria

• 5 GCSEs or equivalent grade C or above
• 1 years experience of working within a customer-facing environment including directly dealing with members of the public. E.g., Bar, restaurant, hotels, retail, cinema, theatres
• Experience of working with a wide range of customers and members of the public
• Experience of providing a smooth efficient service to a range of stakeholders both internal and external
  
  

Desirable Criteria

• Experience of working in a high-quality hospitality environment/corporate event
• Sales experience including handling cash and proactively selling to customers
  

Thank you for your interest in this role. For further details please download an application pack below.

• Download Job Description and Specification
• Download Equal Opportunities Monitoring Form
  
  

To apply please send:

• your CV and a two-page covering letter of no more than 500 words outlining your experience and suitability for the post. Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.
• A completed Equal Opportunities Monitoring Form

Please send your CV, equal opportunities form and covering letter to [email protected] or post your application to HR and Admin Officer, The MAC, 10 Exchange Street West, Belfast, BT1 2NJ.

The applicants who fit the specifications outlined above most closely will be shortlisted for interview, so please make sure you tell us everything relevant on your CV.

We are an Equal Opportunities Employer.

We particularly welcome applications from ethnic minorities, people with health conditions or impairments, LGBTQI+ and other candidates who are under-represented across the workforce.