Box Office Assistant Part-Time

Salary: £12.86 per hour

Contract: Fixed Term (6 months)

Working Hours: 12 hours per week

Staff Benefits:

• Working for an award-winning organisation that values creativity
• Getting to know the MAC tickets – your path to becoming an insider
• 35% staff discount in our CaféBar
• Membership of Inspire employee assistance programme
• Employer pension contributions
• Free Flu jab
  

About the Role

Reporting to the Box Office Manager, this role will assist in the efficient and effective management of the Box Office and reception, maximising opportunities to achieve sales targets and delivering the highest standards of customer care (in person, by email and by phone). The post holder will also be responsible for handling cash during ticket transactions and reconciling their float at the end of their shift.

We are looking for someone to work 12 hours over 2 shifts weekly, preferably a week shift and a weekend shift, but we may be able to consider set days for the right candidate.

Essential Criteria

• 5 GCSEs’ or equivalent grade C or above
• A minimum of 1 years’ experience of working within a customer service role
• A minimum of 1 year of sales experience to include handling cash,
  taking payments and proactively selling to customers
• Experience of data processing, using a computerised database
  system

Desirable Criteria

• Experience of working with a ticketing system
• 1 year of experience in a reception role, including the meeting and greeting of customers and taking telephone calls
• A minimum of 1 year of experience of working in a visitor led venue

For further details please download an application pack below:

• Job Description
• Equality monitoring form

To Apply

Please read the information in the job description and send an email to [email protected] with the following attachments in Word or PDF format only (we cannot accept links to online CVs, profiles, document downloads or psd files etc) 

• Your CV, no more than 2 A4 pages long, including your name, home address, email, and contact number, 

• A cover letter, no more than 500 words long, outlining why you’re a suitable candidate for the Box Office role based on the criteria in the job description. Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.

• A completed equal opportunity monitoring form.  

Please send your CV and covering letter to [email protected]

The closing date for receipt of applications for the above post is 12 noon on Tuesday 16 September 2025 and should be emailed to [email protected] or alternatively post your application to the HR Manager, The MAC, 10 Exchange Street West, Belfast, BT1 2NJ.

Please note that we are unable to consider any applications which are received after the deadline. If you have not heard from us by Monday 22 September 2025, please assume that you have been unsuccessful on this occasion.

Interviews for this post will take place on W/C 22 September 2025, if you cannot make an offered interview time, we may not be able to give you an alternative.

We are an Equal Opportunities Employer.

We particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under-represented across the sector.