The MAC has reopened and we can’t wait to welcome you to our galleries, theatres and Cafe Bar.
We’re excited to welcome you back to the MAC for all things arts and culture, and hope you’ll grab a coffee and a bun while you’re here too. Some things are different to how they were before; but others, such as the quality of our welcome, are just the same.
We’ve been working hard behind the scenes and making some changes to how we do things. We have carefully planned social distancing and safety measures in place – keep scrolling for all the details. We’ve also ticketed our exhibitions to help us manage visitor numbers, and you can now book a table in MAC Cafe Bar online too!Pre-book your gallery visit
The MAC has been awarded the ‘We’re Good to Go’ industry-standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place to welcome you back.
If you’re visiting the MAC for our Christmas show this year, we’re introducing COVID status checks from 8 December in line with NI Executive legislation, for the protection of all audience members and staff.
If you’re 18+, you will be required to provide proof of one of the following:
Don’t forget to bring along your photographic ID.
Please remember, our team are working very hard in this most difficult situation so we’d appreciate your respect and patience as you come to enjoy a show at the MAC.
All you need to know about your visit to the MAC.
In line with new Northern Ireland Executive legislation, every ticketholder aged 18+ will be required to provide proof of one of the following along with photographic ID:
We would encourage you to download the COVIDCert NI app to display your Covid certification as a digital format if possible.
No. If you’re only visiting our galleries, you don’t need to provide proof of Covid status to come in.
You will still however, need to wear a face mask at all times while in our building, unless you’re eating, drinking or are exempt.
Please don’t visit us if you’re unwell with any of the identified Covid symptoms, or have been told to isolate.
Please show us proof of a recent negative lateral flow or PCR test result, along with photo ID to confirm your name. The result should be from no more than 48 hours before the performance you are attending.
Just show us the official NHS email or text message confirming your negative result, along with your passport or driving license. Please don’t bring your physical lateral flow test stick with you – you must upload the result and show us confirmation to gain entry.
Ticketholders under the age of 18 are not required to show any proof during Covid status checks. We do however request that those over 13yrs wear a mask at all times while in our building, unless eating, drinking or exempt.
Yes, we’d really appreciate if you could scan the QR code on the signage as you enter the MAC if you’re 16 or over, whether you’re attending for a show, visiting our galleries or just grabbing a coffee. All members of your group should scan the QR code, and paper versions will also be available in the cafe bar area.
The MAC is now open and you can visit our theatres, galleries and Cafe Bar.
Our opening hours are Wednesday - Sunday, 9am - 5pm. Galleries are open from 11am - 5pm.
At the MAC, we’re using a one-way system. On arrival, please enter via the door at Exchange Street West. These changes have been implemented to ensure the safety of all our visitors. The door at Saint Anne’s Square will be exit only.
The MAC supports the NHS Test and Trace service in response to COVID-19. On booking a ticket for our galleries, you will be asked to provide some personal details including your telephone number. If you have booked more than one ticket, all members of the group should scan the QR code to enter their details for contact tracing.
If you are just visiting MAC Cafe Bar, we will also require you to scan the QR code.
The safety of our visitors and staff is a top priority, so to help us manage the number of people in the MAC at any one time, we are asking visitors to pre-book their free tickets to our galleries. Booking can be done via our website, to guarantee you access for a specific time slot on the date you plan to visit.
We’re still allowing walk-ups on the day, so if you arrive without pre-booking, our staff will let you know if we have availability and issue your time slot. This may mean waiting a little as we carefully monitor numbers inside the building. To avoid queuing or waiting, we recommend you book online ahead of your visit.
Our Cafe Bar is open Wednesday - Sunday from 9am and you don’t need to pre-book for coffee, brunch or lunch. However, you may want to book a table ahead of your visit via our online booking system. You can takeaway or sit-in. If sitting in, tables are more limited than previously so you might want to book a table by using our new online booking system ahead of your visit. There should be no eating in galleries or other public spaces, other than at allocated cafe bar tables on the ground and first floors.
We’re monitoring the number of visitors in the building at any one time and minimising queues wherever possible so we really appreciate your patience as you use our counter system whilst ordering.
Simply visit the booking page on our website. Select the date and time you’d like to visit. These are listed as 30min slots and you can arrive at the MAC anytime within that 30min time slot. Please note, current government advice is that you spend 2 hours maximum inside a public building so that’ll give you plenty of time to enjoy all three galleries and grab a coffee or lunch before or after.
Our exhibitions are free to visit, but you can choose to donate to the MAC as part of your gallery visit to help support us in these unprecedented times. If you’d prefer to proceed without donating, just select the ‘standard ticket’ option. To complete your booking, we’ll ask you for some personal details including a contact telephone number for the NHS Track and Trace scheme. Once your booking is confirmed, we will send you a confirmation email. The day before your visit, we’ll also send an email with some helpful information about your visit, including information on our one-way system.
Tickets booked are transferable to an alternative date, until 24hrs before your visit. If however, you have booked a visit and you or any of your party experiences COVID-19 symptoms, we ask that you do not visit the MAC and contact firstname.lastname@example.org to reschedule your booking.
We do recommend that you arrive for your gallery visit at the time stated on your ticket, as we attempt to minimise queuing wherever possible. We will, however, permit entry anytime within your 30min slot. You are also welcome to come early and enjoy food and drinks in our cafe bar while you wait on your gallery visit time.
At the MAC, we’re using a one-way system. On arrival, please enter via the door from Exchange Street West. Please scan the QR code on arrival and fill in your details for contact tracing, then head to Box Office. These changes have been implemented to ensure the safety of all our visitors. The door from Saint Anne’s Square will be exit only.
If you, or anyone you live with displays symptoms associated with COVID-19, please follow government guidelines and delay your visit until it is safe for you to do so. Please contact email@example.com to reschedule your booking.
We recommend you arrive at the MAC on the time indicated on your ticket, or up to 30minutes after that time. Following this time, we cannot guarantee entry to the exhibition. We will make every attempt to provide entry as soon as possible, however there may be a delay in gaining access if you arrive late due to limited capacities.
Please bring along your e-ticket on a smartphone or tablet. If you forget or do not have access to the technology, that’s not a problem. Our team member will check your booking reference on arrival.
We recommend that you take at least 1 hour to explore our 3 gallery spaces - the Sunken Gallery on the ground floor, the Tall Gallery on the third floor and the Upper Gallery on the fourth floor. You can also stop to enjoy the view of the Permanent Present and watch our artist or curator videos on the second floor. Before or after your gallery visit, you can enjoy brunch, lunch or just some coffee and cake at the MAC Cafe Bar. We will also have outdoor seating available if you wish to extend your visit with our grab and go food and drinks options.
We are so grateful to everyone who has supported us over the years through donations, and at this difficult time, we are even more grateful. Your donations truly make a difference in these precarious times for the arts and entertainment industry. There are a few ways you can donate to the MAC, and in doing so, you’ll be helping us to get back on our feet and ensure the survival of the MAC and all the artists that work within it, in these trying times.
We’re excited to welcome you back to the MAC. It’s the same MAC, we’ve just a few new rules in place to ensure your safety:
The safety of our visitors and staff is our top priority during the COVID-19 pandemic and we are committed to following all advice and guidelines provided by government. We have also listened to what our customers want and need from their new MAC experience through ongoing surveys and we have implemented a number of changes:
The MAC is following all advice issued by the NI Executive to remain compliant with our COVID-secure status. That means we are following the latest, up to date advice publicised via the NI Direct website along with other industry sources.
On arrival, all contact details will be taken and retained, not just the contact details of the main booker. This is in accordance with the updated government guidelines.
We have created a dedicated section on our website called ‘Keeping You Safe’ which you can access from our homepage or by clicking ‘Your Visit’. This new webpage will tell you all you need to know about how to keep safe during your visit to the MAC and show you what steps we’re taking text, illustration and video information.
You can also read our Health and Safety Policy here.
Unless exempt, you are required to wear a facemask when entering and moving around the MAC. You can remove your mask when seated at Cafe Bar or in the theatre, to eat or drink. Our team will also wear face coverings for your safety and reassurance.
On arrival, you are required to use the hand sanitisation station provided. There are further sanitisation stations throughout the building and our toilets will be open if you wish to wash your hands with soap and water. We also recommend that you sanitise your hands before eating or drinking at our cafe bar.
We have been awarded the ‘We’re Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried our a COVID-19 risk assessment and have the required processes in place to welcome you back.
The MAC is open.
Our three gallery spaces will reopen with new exhibitions on 8 December, alongside our Cafe Bar for all your brunch, lunch and coffee favourites. Theatres are open for shows, and full listings can be seen here. Unfortunately, our Family Room still remains closed apart from when bookable workshops are scheduled. Our conference and corporate meeting spaces will be available to book online at hirethemac.com or by emailing Meghan, our Commercial Events Officer.
The MAC is designed with access and inclusion in mind and we always welcome your feedback. We are currently reserving the use of our lifts for those with access needs. Accessible toilets are available on each of the 6 floors of the MAC. Induction loops can be found in our Cafe Bar. If you need any additional assistance preparing for a visit to our building, please contact our team by emailing firstname.lastname@example.org.
We’re applying social distancing to all shows in our theatre spaces. Our booking system will automatically offer you the best available seats in the house to help manage this. If you’ve any questions on seating or access requirements please email email@example.com
The Family Room will remain closed at this time due to restrictions, social distancing and requirements around hygiene and sanitisation of items such as toys, games and books, apart from when bookable workshops are scheduled. We will be monitoring this situation and update our customers when we plan to reopen this facility.
The MAC Cafe Bar is open Wednesday - Sunday from 9am. Our menu includes a delicious range of brunch and lunch options for all ages, as well as treats and traybakes, coffee, tea and soft drinks. You’ll be able to enjoy eating in, thanks to our spacious layout, or can choose to takeaway, or relax in our outdoor seating area. Please queue at the Cafe Bar to place your order where the floor signage directs. Your server will allocate you a table if you wish to eat in.
Tables are more limited than previously so you might want to book a table by using our new online booking system ahead of your visit. There should be no eating in galleries or other public spaces, other than at allocated cafe bar tables on the ground and first floors.
At this time, we ask our customers to choose a contactless form of payment.
Toilets on each floor are open, with regular cleaning taking place, visible cleaning checklists and clear signage. Our baby changing facilities will also be open. Please remember to wash your hands thoroughly as per government guidelines.
Our lifts are reserved for the use of visitors with access needs.
Unfortunately, our locker area is not in use at this time. We recommend that you limit the number of belongings you bring with you on your visit.
On leaving the MAC, please exit via the door at Saint Anne’s Square. The door leading to Exchange Street West is reserved for entry only.