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Keeping You Safe

We’re excited to welcome you back to the MAC with a wonderful new exhibition programme and we hope you’ll grab a coffee and a bun while you’re here. We’ve missed you, because you make the MAC what it is. Some things are different to how they were before; but others, such as the quality of our welcome, are just the same.

We’ve been working hard behind the scenes and making some changes to how we do things. We’ve reopened with carefully planned social distancing and safety measures in place – keep scrolling for all the details. We’ve also ticketed our exhibitions to help us manage visitor numbers.

Pre-book your gallery visit

We’re Good to Go

The MAC has been awarded the ‘We’re Good to Go’ industry-standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place to welcome you back.

We’re Good to Go

MAC is back

Same MAC.

Just a few new rules.

Please social distance

Please social distance

Follow our one-way system

Follow our one-way system

Please wash or sanitise your hands

Please wash or sanitise your hands

Please wear<br/>a mask

Please wear
a mask

Card or contactless payment preferred

Card or contactless payment preferred

Toilets are open & cleaned regularly

Toilets are open & cleaned regularly


All you need to know about your visit to the MAC.

Booking and Arrival

When do you reopen?

The MAC is now open Wednesday - Sunday, 10am - 4pm, initially with our three gallery spaces and Cafe Bar.

What are your opening hours?

We are open Wednesday to Sunday, 10am – 4pm.

Which entrance do I use?

At the MAC, we’re using a one-way system. On arrival, please enter via the door at Exchange Street West. These changes have been implemented to ensure the safety of all our visitors. The door at Saint Anne’s Square will be exit only.

Do I need to pre-book my gallery visit?

The safety of our visitors and staff is a top priority, so to help us manage the number of people in the MAC at any one time, we are asking visitors to pre-book their free tickets to our galleries. Booking can be done via our website, to guarantee you access for a specific time slot on the date you plan to visit.

What if I haven’t booked a ticket in advance?

We’re still allowing some walk-ups on the day, so if you arrive without pre-booking, our staff will let you know if we have availability and issue your time slot. This may mean waiting a little as we carefully monitor numbers inside the building. To avoid queuing or waiting, we recommend you book online ahead of your visit.

Do I need to pre-book to visit the Cafe Bar?

No – our Cafe Bar is open Wednesday - Sunday and you don’t need to pre-book for coffee, brunch or lunch. You can takeaway or sit-in. If sitting in, tables are more limited than previously so you might want to book a table by calling 02890892716 ahead of your visit.

We’re monitoring the number of visitors in the building at any one time and minimising queues wherever possible so we really appreciate your patience as you use our new counter system whilst ordering.

How do I book my gallery ticket?

Simply visit ‘Art Exhibitions’ on our website and choose the exhibition you wish to visit. From the exhibition page, click the green ‘Book Now’ button. Then select the date and time you’d like to begin your gallery visit. These are listed as 30min slots and you can arrive at the MAC anytime within that 30min time slot. Please note, current government advice is that you spend 2 hours maximum inside a public building so that’ll give you plenty of time to enjoy all three galleries and grab a coffee or lunch before or after.

How much is a gallery ticket?

Our exhibitions are free to visit, but you can choose to donate to the MAC as part of your gallery visit to help support us in these unprecedented times. If you’d prefer to proceed without donating, just select the ‘standard ticket’ option. To complete your booking, we’ll ask you for some personal details including a contact telephone number for the NHS Track and Trace scheme. Once your booking is confirmed, we will send you a confirmation email. The day before your visit, we’ll also send an email with some helpful information about your visit, including information on our one-way system.

What if I need to change a booking time or date?

Tickets booked are transferable to an alternative date, until 24hrs before your visit. If however, you have booked a visit and you or any of your party experiences COVID-19 symptoms, we ask that you do not visit the MAC and contact tickets@themaclive.com to reschedule your booking.

What time should I arrive?

We do recommend that you arrive for your gallery visit at the time stated on your ticket, as we attempt to minimise queuing wherever possible. We will, however, permit entry anytime within your 30min slot. You are also welcome to come early and enjoy food and drinks in our cafe bar while you wait on your gallery visit time.

Where do I go when I arrive?

At the MAC, we’re using a one-way system. On arrival, please enter via the door from Exchange Street West. You’ll be met by a member of staff, or you may have to queue for a few moments. These changes have been implemented to ensure the safety of all our visitors. The door from Saint Anne’s Square will be exit only.

What should I do if I feel unwell before my visit?

If you, or anyone you live with displays symptoms associated with COVID-19, please follow government guidelines and delay your visit until it is safe for you to do so. Please contact tickets@themaclive.com to reschedule your booking.

What happens if I arrive late?

We recommend you arrive at the MAC on the time indicated on your ticket, or up to 30minutes after that time. Following this time, we cannot guarantee entry to the exhibition. We will make every attempt to provide entry as soon as possible, however there may be a delay in gaining access if you arrive late due to limited capacities.

Do I need to print my booking/ticket?

Please bring along your e-ticket on a smartphone or tablet. If you forget or do not have access to the technology, that’s not a problem. Our team member will check your booking reference on arrival.

How long can/should my visit to the MAC last?

We recommend that you take at least 1 hour to explore our 3 gallery spaces, the Sunken Gallery on the ground floor, the Tall Gallery on the third floor and the Upper Gallery on the fourth floor. You can also stop to enjoy the view of the Permanent Present and watch our artist or curator videos on the second floor. Before or after your gallery visit, you can enjoy brunch, lunch or just some coffee and cake at the MAC Cafe Bar. In accordance with current government advice, we recommend that your visit to the MAC lasts no longer than 2 hours inside the building. However, we will have outdoor seating available if you wish to extend your visit with our grab and go food and drinks options.

Can I give a donation?

We are so grateful to everyone who have supported us over the years through donations, and at this difficult time, we are even more grateful. Your donations truly make a difference in these precarious times for the arts and entertainment industry. There are a few ways you can donate to the MAC, and in doing so, you’ll be helping us to get back on our feet and ensure the survival of the MAC and all the artists that work within it, in these trying times.

  1. Add a donation to your gallery ticket while booking online (£3 donation option)
  2. Add a donation to your basket at the end of the booking process online
  3. Donate in person via our donation boxes in the MAC
  4. Donate online via our Support Us page at themaclive.com

Keeping You Safe

What do you recommend I do to ensure a safe visit to the MAC?

We’re excited to welcome you back to your MAC. It’s the same MAC, we’ve just a few new rules in place to ensure your safety:

  1. Please observe social distancing
  2. Follow our one-way system
  3. Please wash or sanitise your hands regularly throughout your visit
  4. Please wear a mask
  5. Card or contactless payment preferred
  6. Toilets are accessible, open and cleaned regularly

What have you put in place to ensure my safe visit to the MAC?

The safety of our visitors and staff is our top priority during the COVID-19 pandemic and we are committed to following all advice and guidelines provided by government. We have also listened to what our customers want and need from their new MAC experience through ongoing surveys and we have implemented a number of changes:

  1. Online booking system for our galleries. Pre-booking has now become a way of life and while we adjust to the new normal, we’re asking everyone to prebook for their gallery visit. This may not be forever, but is certainly necessary to manage everyone’s safety in the coming months
  2. One-way customer journey from entrance to exit. Please watch our video walk-through as a really useful guide
  3. Fully trained Customer service team, café bar staff and gallery invigilators on hand to assist you and ensure your safe and enjoyable visit
  4. Hand sanitising stations on every floor (foot-operated)
  5. We’re using the 2m social distancing rule, indicated on floor vinyl and way-finding signage
  6. We’re encouraging both customers and staff to wear a face covering. Our customer-facing staff will be wearing visors or masks and we’ve installed a perspex screen at our café bar for extra reassurance when ordering
  7. Increased cleaning of touch surfaces such as handrails, lift buttons and doors as well as enhanced and frequent cleaning of Café Bar and toilet facilities
  8. Contactless payment advised

Where can I find out more about keeping safe at the MAC?

We have created a dedicated section on our website called ‘Keeping You Safe’ which you can access from our homepage or by clicking ‘Your Visit’. This new webpage will tell you all you need to know about how to keep safe during your visit to the MAC and show you what steps we’re taking text, illustration and video information.

You can also read our Health and Safety Policy here.

Do I have to wear a face covering?

For the safety of yourself and others, we recommend that you wear a face covering on your visit, however we are aware that some visitors may be unable to do so for personal reasons.

Our team will also wear face coverings for your safety and reassurance.

Will there be somewhere to sanitise my hands?

On arrival, you are required to use the hand sanitisation station provided. There are further sanitisation stations throughout the building and our toilets will be open if you wish to wash your hands with soap and water. We also recommend that you sanitise your hands before eating or drinking at our Cafe Bar.

Is the MAC taking part in the Test & Trace programme?

The MAC supports the NHS Test and Trace service in response to COVID-19. On booking a ticket for our galleries, you will be asked to provide some personal details including your telephone number. This information will be held in line with our data protection legislation and privacy policy and will only be passed on to the NHS if it is requested, to help stop the spread of COVID-19.

Is the MAC taking part in ‘We’re good to go’?

We have been awarded the ‘We’re Good to Go’ industry standard mark, certifying that we are adhering to the respective Government and public health guidance, have carried our a COVID-19 risk assessment and have the required processes in place to welcome you back.

During Your Visit

What is open to enjoy at the MAC?

Our three gallery spaces are open to explore, alongside our Cafe Bar for all your brunch, lunch and coffee favourites. Unfortunately, our theatres remain closed at this time, along with our Family Room. Our conference and corporate meeting spaces will be available to book online at hirethemac.com.

How are you supporting people with access needs?

The MAC is designed with access and inclusion in mind and we always welcome your feedback. We are currently reserving the use of our lifts for those with access needs. Accessible toilets are available on each of the 6 floors of the MAC. Induction loops can be found in our Cafe Bar. If you need any additional assistance preparing for a visit to our building, please contact our team by emailing tickets@themaclive.com.

Will the Family room be open?

The Family Room will remain closed at this time due to restrictions due to social distancing and requirements around hygiene and sanitisation of items such as toys, games and books. We will be monitoring this situation and update our customers when we plan to reopen this facility.

Is the Cafe Bar open?

The MAC Cafe Bar is open Wednesday – Sunday, 10am – 4pm. Our menu includes a delicious range of brunch and lunch options for all ages, as well as treats and traybakes, coffee, tea and soft drinks. You’ll be able to enjoy eating in, thanks to our spacious layout, or can choose to takeaway, or relax in our outdoor seating area. Please queue at the Cafe Bar to place your order where the floor signage directs. Your server will allocate you a table if you wish to eat in. If you wish to book a table in advance, please call 02890892716.

What forms of payment will you accept?

At this time, we ask our customers to choose a contactless form of payment.

Are there toilet facilities available?

Toilets on each floor are open, with regular cleaning taking place, visible cleaning checklists and clear signage. Our baby changing facilities will also be open. Please remember to wash your hands thoroughly as per government guidelines.

Can I use the lifts?

Our lifts are reserved for the use of visitors with access needs.

Will there be a storage area available for personal belongings?

Unfortunately, our locker area is not in use this time. We recommend that you limit the number of belongings you bring with you on your visit.

How do I exit the MAC?

On leaving the MAC, please exit via the door at Saint Anne’s Square. The door leading to Exchange Street West is reserved for entry only.