Customer Service Supervisor – Part Time Permanent

We now seek to make the following appointment: Customer Service Supervisor – Part Time Permanent

Main Purpose of Job:

Reporting to their Line Manager, this person will be responsible for ensuring that all customers and visitors to the MAC receive the highest standard of service and quality, and that events run smoothly from start to finish. They will ensure the highest possible standards of safety, stewarding, sales, and service to MAC visitors, from the welcome on arrival to the farewell on departure.

The post holder will be responsible for handling facility/venue related queries and ensuring that performances can commence, resume, and conclude in an organised, timely manner. The post holder will be able to work flexibly across the galleries, theatres, café bar, events and workshops, ensuring a consistent high level of service to all areas.

Successful applicants will be expected to work daytime, evening and weekend shifts subject to performance schedule. They will be cross-trained across all frontline roles including hires and event catering, Café/Bar, ticket sales, ushering, distributing programs, coat check, wayfinding, general information, welcoming groups, acting as a gallery invigilator, retail sales, and other duties as assigned.

Essential Criteria

• 5 GCSEs or equivalent grade C or above
• 2 years’ experience of working within a customer facing environment including directly dealing with members of the public. E.g.,bar, restaurant, hotels, retail, cinema, theatres
• 2 year of experience supervising and directing staff in a customer facing environment. E.g., bar, restaurant, hotels, retail, cinema, theatre
• Experience of working with a wide range of customers and members of the public
• Experience of providing a smooth efficient service to a range of stakeholders both internal and external

Desirable Criteria

• Experience of, and interest in, theatre and arts
• Experience of working in a high-quality hospitality environment/corporate event
• Sales experience to include handling cash and proactively selling to customers

To Apply:

Please read the information in the job description and send an email to [email protected] with the following attachments in Word or PDF format only (we cannot accept links to online CVs, profiles, document downloads or psd files etc).

• Your CV, no more than 2 A4 pages long, including your name, home address, email, and contact number,
• A cover letter, no more than 500 words long, outlining why you’re a suitable candidate for the role based on the criteria in the job description. Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.
• A completed equal opportunity monitoring form.

Please send your CV, equal opportunities form and covering letter to [email protected] or post your application to the HR and Admin Officer, The MAC, 10 Exchange Street West, Belfast, BT1 2NJ.

The closing date for receipt of applications for the above post is midday on Tuesday 7 May 2024. Interviews will take place W/C 13 May 2024.

The applicants who fit the specifications outlined above most closely will be shortlisted for interview, so please make sure you tell us everything relevant on your CV.

Please note that we are unable to consider any applications which are received after the deadline. If you cannot make an offered interview time, we may not be able to give you an alternative. If you have not heard from us by 17 May 2024, please assume that you have been unsuccessful on this occasion.

We are an Equal Opportunities Employer.

We particularly welcome applications from ethnic minorities, people with health conditions or impairments, LGBTQI+ and other candidates who are under-represented across the workforce.