The Art of Caring: How the MAC Creates a Warm Welcome for Everyone

At the MAC, we believe the arts should be for everyone. That’s why we’re thrilled to share that we’ve been honoured with the Positive Futures Welcome Award – a recognition that celebrates our commitment to creating a space where every person feels valued, respected, and at home.
Celebrating Inclusivity at the MAC
This award isn’t just a badge of honour – it’s a reflection of the efforts of our dedicated team, who go above and beyond to ensure that visitors of all abilities can enjoy performances, exhibitions, and events. Over the years, we’ve been delighted to welcome carers and individuals supported by Positive Futures’ Family Matters Shared Lives Service to our annual Christmas Show. These special relaxed performances are thoughtfully adapted to meet the needs of people with a learning disability, acquired brain injury, or autism.
Julie McDowell, Service Manager at Positive Futures, shared how our staff’s approach has made a lasting impact:
“At our most recent visit, people we support were so grateful for the warm welcome and excellent treatment they received. Nothing was too much trouble for the staff, who showed respect and patience to everyone.”
We couldn’t be more proud of the team for their thoughtful and considerate approach. From the moment you walk through our doors, we want you to feel that you belong – no matter who you are or what support you might need.
What the Award Means to Us
The Positive Futures Welcome Award is given to organisations that create truly inclusive and welcoming environments. It’s a reminder that small actions – a kind word, an understanding gesture, a willingness to adapt – can make a big difference.
Our Director, Lisa McGinley, puts it best:
“Inclusivity is at the heart of everything we do at the MAC. We’re really pleased to receive this award, as it shows our commitment to making sure everyone feels welcome and valued. We believe the arts should be for everyone, and we’re proud to be recognised for the kindness and respect our team shows to all our visitors.”
Looking Ahead
We’re committed to continuing our efforts to make the MAC an inclusive and welcoming space for everyone. It’s a privilege to be recognised, and we’re grateful to be part of a wider community of organisations working towards the same goal of inclusivity and respect.
Thank you to Positive Futures for recognising our efforts, and to our amazing visitors who bring energy and vibrancy to the MAC every day. We can’t wait to welcome you all again soon.
If you’d like to learn more about Positive Futures and their important work, visit www.positive-futures.net.